Where customers can get help with setup, billing, integrations, security questions, and data requests.
Last updated: June 9, 2026Email support@sparkyscout.com with workspace name, affected integration, approximate timestamp, and the behavior you expected.
For installation issues, include whether the problem is in Slack, GitHub, Linear, Discord, billing, or the Sparky setup checklist.
Production-impacting setup, billing, and security issues are prioritized first. General product questions and configuration help are handled during normal business hours.
Customers in active onboarding may also use the shared implementation channel created for their workspace.
Privacy, GDPR, deletion, export, and security requests should be sent to support@sparkyscout.com and will be routed to the appropriate operator.
Please do not send secrets, OAuth tokens, passwords, or full customer records in a support email.
Sparky Scout keeps PM and QA workflows connected across Slack, Linear, and GitHub.